The Grief Sanctuary Privacy Policy

Privacy Policy

Last updated: 19 January 2026

At The Grief Sanctuary, we understand that reaching out for support often means sharing tender, personal parts of your story. We honour that trust deeply.

This Privacy Policy explains how we collect, use, store, and protect your personal information with care, dignity, and respect, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

The Grief Sanctuary
Grief Support & Compassionate Counselling
Email: donna@thegriefsanctuary.com.au
Website: www.thegriefsanctuary.com.au

We only collect information that is genuinely necessary to support you. This may include:

• Your name
• Email address and phone number
• Information you choose to share when contacting us, booking a session, or participating in services
• Payment information (processed securely via trusted third-party providers)

You are never required to share more than you feel ready to share.

Your information is used thoughtfully and respectfully to:

• Provide grief support services, conversations, and resources you request
• Communicate with you about bookings, sessions, or follow-ups
• Share supportive emails, reflections, or updates (you may unsubscribe at any time)
• Improve the way we hold and support those in grief
• Meet legal, ethical, and professional obligations

We do not use your information in ways that feel intrusive, commercialised, or misaligned with the nature of grief support.

We take reasonable and appropriate steps to keep your information safe and confidential. Information may be stored electronically using secure systems and trusted platforms designed to protect privacy.

Access to personal information is limited to authorised use only.

We do not sell, rent, or trade your personal information.

Information is only shared when:

• Required by law
• Necessary to provide services (such as secure payment processing or booking systems)
• You have given clear consent

Any third parties we work with are required to uphold strong privacy and security standards.

Our website may use cookies or similar technologies to help improve your experience and understand how visitors interact with the site. You can adjust your browser settings at any time if you prefer not to accept cookies.

You have the right to access, update, or correct your personal information. Requests can be made by contacting us, and we will respond with care within a reasonable timeframe.

If you receive emails from The Grief Sanctuary, you may unsubscribe at any time using the link provided or by contacting us directly. Your boundaries are respected.

Our website may include links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

This Privacy Policy may be updated from time to time. The most current version will always be available on our website with the updated date noted.

If you have questions, concerns, or simply want reassurance about how your information is handled, please contact:

Donna Marie Ross

Email: donna@thegriefsanctuary.com.au

We are committed to handling your information with compassion, integrity, and respect.